Customer Focus
Every workflow starts with your customer journey, expectations, and brand voice.
GCC & U.S. businesses
Customer Service & Sales Outsourcing
A dedicated team in Lahore, supporting your business 24/7. English and Arabic are our primary service languages, with Urdu and Punjabi also available.
24/7
Coverage
4 languages
Customer support
Lahore
Delivery team
CUSTOMER SERVICE • SALES SUPPORT
Every conversation matters.
Markets we support
UAESaudi ArabiaQatarKuwaitBahrainOmanUnited States
ABOUT MAHARA BPO
More than outsourced support.
A team built around your business.
MAHARA BPO provides customer service, sales support, and back-office outsourcing for businesses across the GCC and the United States.
We build support around your workflows, systems, and goals, with clear processes, quality reviews, and reporting to keep you informed as your team grows.
Talk to our team →Dedicated Teams
Agents work as an extension of your business, not as a generic shared service.
Quality Assured
Coaching, quality checks, reporting, and structured management support consistent delivery.
Performance Driven
We agree on practical performance measures so you can assess service quality, activity, and progress.
Based in Lahore. Supporting your business around the clock.
Delivery location
Lahore, Pakistan
24/7 coverage
Round-the-clock support, with schedules agreed around your business and time zone.
English & Arabic
Our primary service languages. Urdu and Punjabi support is also available.
OUR SOLUTIONS
Customer service. Sales support. Everyday operations.
Start with one function or bring several workflows together in a managed outsourcing team.
Customer Service
Support your customers across calls, email, live chat, WhatsApp, and social channels, with clear answers and consistent follow-up.
- Inbound calls & inquiries
- Email, chat & WhatsApp
- Complaint & account support
Sales Support
Support your sales process with lead qualification, appointment setting, and follow-up. Keep existing customers engaged through retention and feedback calls.
- Lead qualification
- Appointment setting & follow-up
- Customer retention & feedback
Back-Office Support
Keep daily operations organized with data processing, CRM updates, and administrative coordination. Recruitment coordination is available as additional business support.
- Data processing
- Administrative coordination
- CRM updates
CUSTOM MODEL
Need a different support setup?
Tell us which tasks you want to outsource. We will discuss the scope, team, and working hours that fit your operation.
Design My SolutionHOW WE WORK
From requirement to a managed team.
A clear launch process keeps implementation practical, controlled, and aligned with your service standards.
MAHARA
We adapt the operating model to your processes, systems, customer volumes, and KPIs.
Understand
We discuss your customers, sales process, channels, workload, working hours, and business goals.
Design
We define team structure, workflows, escalation rules, reporting, tools, and target KPIs.
Train & Launch
We prepare the team for your products, systems, brand voice, and agreed customer service or sales workflows.
Manage & Improve
We monitor quality and performance, coach the team, report results, and improve the operation over time.
CUSTOMER SERVICE • SALES SUPPORT
Every conversation matters.
Customer Focus
Dedicated Teams
Quality & Performance
WHY MAHARA BPO
A practical outsourcing partner for your next stage of growth.
Keep control and visibility while your team handles customer service, sales support, and daily operations.
01
Dedicated operating modelTeams, workflows, and reporting structured around your business.
02
GCC & U.S. market focusWe plan support around your market, customer expectations, and agreed working hours.
03
Transparent performanceClear KPIs, quality checks, and management visibility.
04
Flexible growthScale team capacity as your customer demand changes.
START A CONVERSATION
Ready to build
your support team?
Tell us what you need. We will help you shape a practical outsourcing model for your business.